Skill group

Infrastructure and operations: where it was used

Founder, President and CTO

Florida Armored Combat Inc. · 2023 – Present

  • Founded Florida Armored Combat Inc. as a 501(c)(3) nonprofit and leads the organization as President and Chief Technology Officer (CTO).
  • Grew the organization from three teams to eight city teams and three collegiate teams, and led the formation of a statewide female team.

Senior Systems Analyst, Executive Support

Walt Disney World · Oct 2013 – Present

  • Exported the team's OneNote knowledge base to Markdown with attachments intact, shared the export and method with the team, and used a copy for a Confluence migration with an approximately 95% successful import. Documented the migration's limitations.
  • Added an experimental analysis of relationships between notes, including which documents supersede others, so current material is easier to find in search. It is non-deterministic, so it is used as an aid to human review.

IT Consultant

Shaun Marshall Consulting · Feb 2010 – Present

  • Designs and deploys segmented networks with remote access: OPNsense and pfSense firewalls, Cisco switching and Proxmox virtualization.
  • Builds and hosts websites on the LAMP stack and WordPress; plans and runs hardware and software migrations.

Windows 7 Migration Team Lead and Technical Liaison

CNSS Inc., for Walt Disney World · May 2012 – Oct 2013

  • Led four contractors and worked with the HyperCare team supporting the move from Windows XP to Windows 7 across the Walt Disney World property and supporting offices.
  • Scheduled deployments with off-site developers, directors and department heads, deploying department by department to keep downtime low.

SME Support Analyst

Connextions Inc. · 2010 – 2011

  • Technical mentor for call-center agents on a technical support account; trained them in troubleshooting and resolution.
  • Wrote and updated support articles in the company wiki; provided first- and second-level support with DameWare and Active Directory.

Systems and Support Analyst

TEKsystems, for Roetzel & Andress · 2008 – 2009

  • Supported attorneys and staff on Citrix, Westlaw and Microsoft Office 2007; managed accounts, printers and remote access with Active Directory, Remote Desktop and SMS.
  • Helped build a Citrix server environment for the firm's Orlando, Fort Lauderdale and Naples offices.

Senior Analyst

CompuCom Inc., for Walt Disney World · 2006 – 2007

  • Proposed an in-house help center and remote-assistance service for the Disney PC migration, then set it up and managed it; it worked with Disney IT to resolve deployment and transition issues.
  • Wrote training material for new help-center technicians and trained them on Active Directory, SMS, Ghost imaging and Remote Desktop.

Senior Field Service Technician

CACI and TEKsystems, for U.S. Department of the Navy, NAVAIR Orlando · 2001 – 2006

  • Provided hardware and software support for over 1,100 clients on the Navy/Marine Corps Intranet (NMCI).
  • Led the research that resolved a Windows Installer failure blocking Microsoft Office deployments on Windows 2000 workstations (2003). Deployments continued on schedule, and the prime contractor, EDS, avoided an SLA miss carrying a penalty of more than $200,000.

Electronics Lab Manager, Department of Nursing

University of Central Florida · 1998 – 2001

  • Designed, assembled and ran the department's networked computer lab, with testing stations, a file and print server and a Virtual IV injection-simulation station.
  • Supported nursing faculty, staff and students; wrote a best-practices and lab-maintenance guide for later lab managers.