Skill group

Delivery and leadership: where it was used

Founder, President and CTO

Florida Armored Combat Inc. · 2023 – Present

  • Founded Florida Armored Combat Inc. as a 501(c)(3) nonprofit and leads the organization as President and Chief Technology Officer (CTO).
  • Grew the organization from three teams to eight city teams and three collegiate teams, and led the formation of a statewide female team.

Senior Systems Analyst, Executive Support

Walt Disney World · Oct 2013 – Present

  • Exported the team's OneNote knowledge base to Markdown with attachments intact, shared the export and method with the team, and used a copy for a Confluence migration with an approximately 95% successful import. Documented the migration's limitations.
  • Added an experimental analysis of relationships between notes, including which documents supersede others, so current material is easier to find in search. It is non-deterministic, so it is used as an aid to human review.

Windows 7 Migration Team Lead and Technical Liaison

CNSS Inc., for Walt Disney World · May 2012 – Oct 2013

  • Led four contractors and worked with the HyperCare team supporting the move from Windows XP to Windows 7 across the Walt Disney World property and supporting offices.
  • Scheduled deployments with off-site developers, directors and department heads, deploying department by department to keep downtime low.

SME Support Analyst

Connextions Inc. · 2010 – 2011

  • Technical mentor for call-center agents on a technical support account; trained them in troubleshooting and resolution.
  • Wrote and updated support articles in the company wiki; provided first- and second-level support with DameWare and Active Directory.

Senior Analyst

CompuCom Inc., for Walt Disney World · 2006 – 2007

  • Proposed an in-house help center and remote-assistance service for the Disney PC migration, then set it up and managed it; it worked with Disney IT to resolve deployment and transition issues.
  • Wrote training material for new help-center technicians and trained them on Active Directory, SMS, Ghost imaging and Remote Desktop.

Technical Project Manager, NMCI Assessment and Planning

AERA Inc., for U.S. Department of the Navy, NAVAIR Orlando · 2001

  • Hired and supervised 15 contractors for the assessment and planning stage before NMCI, working with the local Navy command and DoD staff.
  • Wrote standard operating procedures and a lessons-learned list used at other naval bases preparing for NMCI; finished almost one month ahead of schedule.

Electronics Lab Manager, Department of Nursing

University of Central Florida · 1998 – 2001

  • Designed, assembled and ran the department's networked computer lab, with testing stations, a file and print server and a Virtual IV injection-simulation station.
  • Supported nursing faculty, staff and students; wrote a best-practices and lab-maintenance guide for later lab managers.