Senior Field Service Technician
CACI and TEKsystems, for U.S. Department of the Navy, NAVAIR Orlando · Orlando, Florida
Promoted from Field Service Technician.
Department of Defense contractor on the Navy/Marine Corps Intranet (NMCI) at Naval Air Warfare Center Training Systems Division.
- Provided hardware and software support for over 1,100 clients on the Navy/Marine Corps Intranet (NMCI).
- Led the research that resolved a Windows Installer failure blocking Microsoft Office deployments on Windows 2000 workstations (2003). Deployments continued on schedule, and the prime contractor, EDS, avoided an SLA miss carrying a penalty of more than $200,000.
- Wrote documents and hot-fixes that were used at site and enterprise level within NMCI.
- Assisted DoD Information Assurance personnel with forensic investigations on the Navy network, gathering evidence within state and federal law.
- Tools: HEAT and Remedy ticketing, Tivoli remote control, Active Directory and SMS for accounts and software packages.
- Command Master Chief Award for Excellent Service, Naval Air Warfare Center Training Systems Division (2001).